Telephone calls

Your telephone calls are very important to us. We attempt to answer each call promptly at all times. 

If you have questions about your child, you may be asked to leave a message for your pediatrician. Your pediatrician will return your call as soon as possible. Please keep in mind that doctors are not interrupted with phone calls while seeing patients, except in emergency situations.

Sometimes a problem cannot be resolved over the phone and we will recommend that you schedule an appointment so that an accurate diagnosis can be made.

Prescription refills 

Prescription refills are handled during regular office hours so that your child's medical chart can be reviewed. We ask that you request your prescriptions be refilled at least 24 business hours in advance. To request a prescription refill, please call (414) 228-0099, option 3. We ask that you clearly provide the following information:

1. Your name (first and last).
2. Your child's name (first and last).
3. Your child's date of birth.
4. The telephone number we can call you back at.
5. Your pharmacy telephone number (please include area code) and name.
6. The name and strength of the medication you need refilled.

Prescriptions will not be refilled after regular hours unless it is an emergency. As a policy, we do not dispense new prescriptions over the phone without an office visit. 

After hour calls

Bayshore Pediatrics Children's Medical Group offers an after-hours answering service to address urgent parental questions and concerns.  While this service is available to answer your questions and concerns, it should only be used for urgent medical situations.  Non-urgent calls should be made during our regular office hours.  Examples of non-urgent calls include:

• Requests for prescription refills
• Dosing schedules for Tylenol or Motrin (to go to the dosing schedule please click here).
• Discussing your child's health problem that is chronic and not urgent in nature.
• General feeding questions.
• Behavioral problems. 

If your child is sick with common illnesses, please check out our Common Illness page for helpful instructions for caring for your child at home.

One of our physicians is on call 24 hours a day, seven days a week, including holidays. Note that the physicians do not have access to medical charts and therefore will not call in prescription refills after hours. To access the answering service for urgent needs, please call our office for instructions. Please be prepared to provide information regarding your child's name, age, problem and the telephone number you can be called back at. 

Emergencies

For emergencies, call 911 or go directly to the nearest emergency room. We recommend the Emergency Department/Trauma Center at Children's Hospital of Wisconsin. The telephone number is (414) 266-2626.

For illnesses that are not life threatening, call us before going to the emergency room.

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