About us
Telephone calls
At Southwest Pediatrics, we want our families to be comfortable calling our office, whether the call is to schedule appointments or to get medical advice from our nurses or pediatricians. It is important to know that there are heavy call volume times during clinic, usually 8 a.m. - 10 a.m. and 4 p.m. - 5 p.m., with longer wait times possible during those hours. Calls generally can be answered more quickly during other times of the day. If your child needs a same day sick appointment, it is best to call earlier in the day to schedule an appointment. However, if you are calling to schedule a future physical exam or immunizations, to request a medication refill or you have a general question for our staff, it may be less stressful to call after 10 a.m. when the call volume is lighter.
If your child needs a medication refill, call your pharmacist and have them fax a request to (262) 789-6025.
One of our physicians is on call 24 hours a day, 7 days a week including holidays. These calls are answered by an answering service who will page the doctor on call and he or she will return your phone call in a timely manner.
Appointments
Visits are by appointment only, no walk-ins. Please try to schedule well-child visits and physicals several weeks in advance. Scheduling in advance gives us the best opportunity to accommodate your preference for a day or time.
Help us stay on time by...
Arriving at your appointment 15 minutes early. Bring your insurance card.
If additional siblings need to be seen at a visit, please call ahead to schedule them to allow for extra time.
If you have additional concerns you would like to discuss with your doctor during your appointment, please let our staff know when scheduling your appointment. This will enable us to allow adequate time to address your current concern and any additional concerns you may have.
Children's Urgent Care Centers
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