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Telephone calls

Your telephone calls are very important to us. We try to answer every call promptly.     

     (262) 789-6020 Office  (262) 789-6025 Fax

• If you need to schedule a future appointment or have a question for the receptionist, press option No. 2 when calling the office.
• If you need to speak to a nurse regarding a medical question you have about your child or need to schedule a same day appointment, press option No. 3 when calling the office.
• If you need a prescription refill, press option No. 4 when calling the office.
• If you have a billing or insurance question or need a referral, press No. 5 when calling the office.
• If you need a copy of your child's immunization record or you have a question for our medical records department, press option No. 6 when calling our office.

Prescription refills

If you child needs a refill on a medication for Attention-deficit/hyperactivity disorder, call our office at (262) 789-6020 and press option No. 4 and leave the following information:

• Your child's name and spelling.
• Your child's date of birth.
• Which doctor they see at our office.
• The name and strength of medication they are taking.
• If they are having trouble on the medication or are experiencing side effects.
• Your name and the best phone number for us to return your call.

If your child needs a refill on a medication that is not for ADHD, please have your pharmacy fax a request to (262) 789-6025.

After hours calls

Southwest Pediatrics offers an after-hours answering service to address urgent calls from parents. This service should only be used for urgent medical concerns. Non-urgent calls should be made during our regular office hours. Examples of non-urgent calls include:

• Requests for prescription refills.
• Dosing schedules for Tylenol and Motrin.
• Discussing your child's health problems that are chronic and not urgent in nature.
• General feeding questions.
• Behavioral problems.

Many common illnesses are listed under our for parents section, which contains helpful information for caring for your child at home.

One of our physicians is on call 24 hours a day, seven days a week, including holidays. Note that the physicians do not have access to medical charts and therefore will not call in prescription refills after hours. To access the answering service for urgent concerns, call our office for instrucitons. Be prepared to provide information regarding your child's name, age, problem or concern and the telephone number you can be reached at.

Weekend calls

A nurse is available most Saturdays and Sundays starting at 8 a.m. to answer calls regarding urgent concerns. If you would like to speak with the nurse or see if the doctor is available to see your child, call as early as you can after 8 a.m. on the weekends. The nurses are done taking calls most weekends around 10 a.m. Please call our office if you have questions about weekend calls.

Appointments

Patients are seen by appointment only. If you need to schedule an appointment for an urgent or sick visit, call our office at (262) 789-6020 and press option No. 3 to speak with a nurse. If you need to schedule an appointment for a physical or sports exam, call our office and press option No. 2 to speak with a receptionist. Walk-ins will be scheduled for the next available appointment spot and may be asked to come back at a later time.

For emergencies, call 911

Children's Urgent Care Centers

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